Extensive experience in retail and Saas organizations. Project Management, Business Analysis, Development, Quality Assurance, Deployment and Verification and Management of Call Centers. Listed below are key accomplishments:
SaaS Organization
Transformation of IT organization into a high performing team exceeding company goals.
Software delivery results improved 50% in first year.
Led onshore and offshore teams in the major re-architectuve and re-write of mission critical Web app.
Led IT infrastructure organization improving application performance
Revamped QA processs improving Quality 75% in first year.
Improved support results improving customer SLAs by 40%
Retail
Led teams of 50+ direct and indirect reports to deliver customer facing portfolio of projects for 7 different grocery banners
Reduced $10M in hardware service calls annually by sponsoring a $60M Point of Sale Hardware/software replacement project designed to allow offer customer and casher efficiencies.
Collaborated globally with business partners delivering and providing synergies in contract negotiations for hardware and software contracts in excess of $3M
Led Store of the future projects for Mobile POS, Kiosks, Personal Scanners, Smart Scales, etc.